MH Cali
CREATOR
about 12 hours ago
Project Update: ‼️Important‼️ Please make sure your info is okay
TLDR: Please check payment info
Hi everyone!
I just wanted to take a moment to let you know that Backerkit has started charging cards for the project so you can expect a charge from them to appear on your statement :) Please make sure to check your emails or charges to see if your pledge went through.
As of now, we have about 2.3k in funds that couldn't be processed because cards returned various error messages. Please make sure that your card number is entered correctly, along with the CVC and that it is authorized for such purchases (crowdfunding ones). Sometimes banks flags Backerkit payments as irregular and need extra confirmation to process (even if you're a frequent backer).
If you need any help updating/fixing your payment method, you can refer to this handy article (don't forget to 'Confirm Pledge' again at the end of the process to make sure the changes are taken into account):
https://help.backerkit.com/article/651-how-do-i-update-my-payment-method
We thank you for your comprehension and for checking that everything is okay on your end. Since those funds are for part of the printing as well as for the stretch goals, we'd love to sort this out as quickly as possible to tell artists involved that they can get drawing :)
Don't hesitate to contact us if you have any questions and/or inquiries.
MH, Kej & Ines
Hi everyone!
I just wanted to take a moment to let you know that Backerkit has started charging cards for the project so you can expect a charge from them to appear on your statement :) Please make sure to check your emails or charges to see if your pledge went through.
As of now, we have about 2.3k in funds that couldn't be processed because cards returned various error messages. Please make sure that your card number is entered correctly, along with the CVC and that it is authorized for such purchases (crowdfunding ones). Sometimes banks flags Backerkit payments as irregular and need extra confirmation to process (even if you're a frequent backer).
If you need any help updating/fixing your payment method, you can refer to this handy article (don't forget to 'Confirm Pledge' again at the end of the process to make sure the changes are taken into account):
https://help.backerkit.com/article/651-how-do-i-update-my-payment-method
We thank you for your comprehension and for checking that everything is okay on your end. Since those funds are for part of the printing as well as for the stretch goals, we'd love to sort this out as quickly as possible to tell artists involved that they can get drawing :)
Don't hesitate to contact us if you have any questions and/or inquiries.
MH, Kej & Ines
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