MH Cali
CREATOR
about 1 month ago
Project Update: ‼️Some Answers to Common Survey Inquiries‼️
Hi everyone!
More than 50% of you have already filed out their surveys! Yay! Thank you so much :)
I wanted to touch base on a few inquiries that were brought to my attention in the last day and are now fixed so that everyone is aware:
1- The ones who backed during the first 48h at a digital tier were still assigned a bookmark—since it was our early bird incentive—and asked for shipping. I removed the weight from the bookmark so this issue doesn't present itself anymore!
2- We explained it before, but basically I didn't put a preview of both covers to chose from for physical paperback backers because due to a high number of failed pledges we are technically not meeting the threshold to unlock Tula Lotay's variant cover—which also means she hasn't started drawing it yet so no preview available. Yes, we know that's a big bummer, and we are trying to see what we can do about offering a variant cover to you all. In the meantime, we still put the option to pick your cover in the survey and we will keep you all updated about developments on this front. We thank you for your understanding on this matter💖
3- People who pledged at the 'Vegetative Offering' tier were previously charged shipping and asked for an address when filling out their surveys even if their paperback copies are being taken care of by us to deliver to an org. This was because it was considered to be a physical paperback so in need to collect shipping for it, but has been fixed and no shipping nor address is now required for those backers. I apologize for the confusion.
4- I know that shipping costs suck, and I'm really sorry about that even if it's out of my control. I have to say that there was a slight problem in the weight units of the books themselves that I have now fixed. Basically, now the shipping should be *slightly* cheaper for all of you! But sadly this is what it costs for us to ship internationally because both UPS (which we like because it's faster and they offer a better service overall for intl packages) and USPS increased their prices in the last month for all intl packages. So the $30USD ($43 CAD) we listed on the campaign page for Europe and Australia is now $40USD ($55 CAD) for the same package. As another example, at the time, we listed $18USD for Canada, and that's now $26USD. Ugh. Usually when it fluctuates it's by a few dollars but I've rarely seen that big of a jump in one go. I know it's annoying, and I am truly sorry for any trouble this may cause.
That's all for now.
If you encounter any issue, don't hesitate to contact me. I'll reply as soon as possible :)
Wishing you all a great day!
Cheers,
MH
More than 50% of you have already filed out their surveys! Yay! Thank you so much :)
I wanted to touch base on a few inquiries that were brought to my attention in the last day and are now fixed so that everyone is aware:
1- The ones who backed during the first 48h at a digital tier were still assigned a bookmark—since it was our early bird incentive—and asked for shipping. I removed the weight from the bookmark so this issue doesn't present itself anymore!
2- We explained it before, but basically I didn't put a preview of both covers to chose from for physical paperback backers because due to a high number of failed pledges we are technically not meeting the threshold to unlock Tula Lotay's variant cover—which also means she hasn't started drawing it yet so no preview available. Yes, we know that's a big bummer, and we are trying to see what we can do about offering a variant cover to you all. In the meantime, we still put the option to pick your cover in the survey and we will keep you all updated about developments on this front. We thank you for your understanding on this matter💖
3- People who pledged at the 'Vegetative Offering' tier were previously charged shipping and asked for an address when filling out their surveys even if their paperback copies are being taken care of by us to deliver to an org. This was because it was considered to be a physical paperback so in need to collect shipping for it, but has been fixed and no shipping nor address is now required for those backers. I apologize for the confusion.
4- I know that shipping costs suck, and I'm really sorry about that even if it's out of my control. I have to say that there was a slight problem in the weight units of the books themselves that I have now fixed. Basically, now the shipping should be *slightly* cheaper for all of you! But sadly this is what it costs for us to ship internationally because both UPS (which we like because it's faster and they offer a better service overall for intl packages) and USPS increased their prices in the last month for all intl packages. So the $30USD ($43 CAD) we listed on the campaign page for Europe and Australia is now $40USD ($55 CAD) for the same package. As another example, at the time, we listed $18USD for Canada, and that's now $26USD. Ugh. Usually when it fluctuates it's by a few dollars but I've rarely seen that big of a jump in one go. I know it's annoying, and I am truly sorry for any trouble this may cause.
That's all for now.
If you encounter any issue, don't hesitate to contact me. I'll reply as soon as possible :)
Wishing you all a great day!
Cheers,
MH
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