Hello Spooky Adventurers,

I hope everyone has been enjoying the winter holidays! I just wanted to provide a quick update! 

Surveys are now locked, and the spider web freebie pin has been added to the pledges of all eligible backers. If you are missing any freebies from your pledge, please message us on Backerkit or via email: [email protected]. 

Backers who opted for the Pay-Over-Time option will receive their surveys once their final payment is processed or when the remaining balance is paid in full (whichever comes first). If you haven't submitted your survey yet, please do so soon! We will be starting production soon. 

Cards were charged yesterday for shipping fees, taxes (applicable only in Canada), and survey add-ons. We did not collect shipping fees and taxes during the campaign. We apologize that it took longer than expected to charge cards (the original charge date was Dec 12). We wanted to ensure that all backers received the correct freebies before charging cards, so it took longer than anticipated to review everyone's surveys before charging cards.

We had a few backers reach out for some clarification on how payments are handled with Backerkit. Here is a payment breakdown:

1st Charge (Backerkit Crowdfunding Campaign):

Even though the second charge was processed through Backerkit's pledge manager, the charge will appear as "MOCHIVILLE" on your credit card statement. I, unfortunately, do not have control over how the name appears on charges. I apologize for any confusion. Please be assured that the second charge was processed through Backerkit, and we did not charge this separately as an extra hidden charge.

To find a breakdown of the charges (shipping fees, taxes, etc), please check your survey. The breakdown will appear similar to the image below. If you need help finding your survey, you can find it via this link: https://spooky-critters-of-sleepy-hollow.backerkit.com/

We received several messages expressing concerns about US shipping. Our pins are manufactured in China and will be shipped from Canada. Since our pins are classified as foreign commercial goods, they will be subject to tariffs and duties upon entering the US. 

US shipping for this campaign is $25 CAD (about $18.15 USD) and $35 CAD (about $25.41 USD) for the Deluxe collection. These shipping fees cover DDP (Delivery Duties Paid) postage. DDP postage includes duty fees, tariffs, and taxes with the shipping fee. Since these fees are prepaid, your packages will have the best chance of passing through US customs with minimal issues, and there won't be any surprise fees upon delivery through the shipping carrier.

We have tried different shipping methods, but we have experienced our packages being stuck in customs for several weeks or being rejected and returned to Canada. DDP postage is the only viable option for shipping packages from Canada to the US at this time.
 
We understand that $25 CAD ($18.15 USD) shipping is still expensive. If we find cheaper shipping options closer to fulfillment, we will refund the difference for US shipping.  

Production will start soon! 90% of surveys have been completed. Thank you, everyone! We can now get the final production numbers to our manufacturer. We hope to share some production photos soon!

If you haven't submitted your survey yet, you can find your survey via: https://spooky-critters-of-sleepy-hollow.backerkit.com/

If you have any questions or concerns, please do not hesitate to reach out to us on Backerkit or via email: [email protected]

Have a great day,

Mochiville