James Bell
CREATOR
6 months ago

Project Update: September 2025 - Tracking Update for Hardcover Rewards

Hello Scions,

Coming to you a bit early this month because I want to follow up on last month's note about the hardcover reward fulfillment.

Scion: God hardcover reward fulfillment update

The hardcover books for this Kickstarter campaign are currently in the middle of the fulfillment process at Studio 2, Onyx Path's fulfillment partner for this project. 

FULFILLMENT PROCESS

All orders for the hardcover book that were confirmed by, paid for, and had delivery destinations confirmed by August 15, 2025 have been passed on to Studio 2, Onyx Path's fulfillment partner, are in the middle of the pick, pack, and ship process, which will take another 2-3 weeks to finish up. 

They have been working in waves, starting with single-item domestic orders, then single-item international orders, then multiple-item domestic orders and finally multi-item international orders. Some of you may have received  your book already, many are currently in transit or scheduled to be picked up by a courier tomorrow, and the remaining orders will be picked and packed over the next two weeks.

As part of the prep-pick-pack process, you will be assigned a tracking number, so - in theory - you'll be able to follow your order along as it works it's way to the shipping address you confirmed in BackerKit.

TRACKING INFORMATION

The first step in the order prep process is to print out an address label and a pick slip - these two items are linked together so the warehouse knows what to ship and where it's being shipped to. This means that a tracking number will be assigned to your order BEFORE it will be shipped from the warehouse, possibly even before the items are even put in a box.

Once the bulk of the orders have been processed, you should get an e-mail with Tracking Information. 

Your tracking information may take a few days to update at any given time, so you may see "Pre-Shipment" as it filters out to the various shipping agencies, but it should update as it travels and eventually delivers to you.

Again: You'll have your tracking numbers sent via the e-mail provided to Backerkit, and shortly thereafter, you will also be able to access your Tracking number in Backerkit by reviewing your Order Confirmation.

Again: this process will take another 2-3 weeks to complete

I will be keeping an eye on it and in touch with the warehouse team. As orders are actually shipped out, I will be clicking the buttons to have the tracking number e-mailed to you. Usually that will happen just as the couriers pick up your items, or at least when they're scheduled to pick them up. I'll do my best to keep ahead of it.

You'll have your tracking numbers sent via the e-mail provided to Backerkit, and shortly thereafter, you will also be able to access your Tracking number in Backerkit by reviewing your Order Confirmation.

To access your Order Confirmation page and see Tracking information, you can login to your BackerKit Pledge Manager page for this project. If you first see the Digital Rewards link, you are on the Community Page and can switch to your Order Confirmation page by clicking the link at the top...



will take you to your Order Confirmation page...


Your BackerKit Confirmation page will have:

  • The TRACKING NUMBER for your shipment (once it's been uploaded)
  • Your confirmed shipping address
  • A link to your digital redemption codes
  • A link back to the Community page (you can flip between Confirmation and Community here) 



If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://scion-god.backerkit.com

BackerKit How-To: Reviewing Your Shipment Tracking Information <Download PDF Here>

IN SUMMARY

  • About 15% of the orders have deliverd already
  • About 50% are currently in transit and will deliver over the next 1-2 weeks
  • About 15% are scheduled to be picked up by the courier tomorrow
  • About 20% will be picked, packed, and shipped over the next 1-2 weeks (mostly these are the ones that had Storyguide Screens included)

That's for the orders that were confirmed by August 15. For orders confirmed after that, I'm doing my best to sneak them into the queue whenever possible or will submit them manually when the final wave goes out. Everything confirmed and paid for will go out before the end of the month.

TRACKING YOUR ORDERS ONCE THEY'VE SHIPPED

As noted in this update, it may be a few days before your orders goes out, and up to 48 hours for Tracking Information to update as it leaves the warehouse. That said, tracking your packages - especially for international orders - can provide great assistance in solving minor issues before they become major issues.

International Shipping costs continue to climb - that's an understatement - and every sign points to additional costs coming over the rest of 2025, so it's pretty important that we avoid any re-ships or additional shipping charges as much as possible. And that's where your help can really come in handy.

I've dealt with several situations where shipments were marked as "delivered" but the backer hadn't checked the tracking information for months, unaware that the package had been sitting at a neighbor's house or stuck in a local postal facility.

So, please, check your tracking number by the end of January. If you haven't received your package by, let's say October 10, review the tracking number to see where the issue might be.

Again, it may take a few days for any status updates to appear, and depending on the country and carrier, each package may enjoy a different transit time. But if we're into late October, let's see if we can sort out any delivery issues while everything's still fresh.

For example, if Package status indicates it was delivered but you never received it

Double-check your Backerkit CONFIRMATION PAGE (as detailed above) that the correct address was provided, and maybe check with your neighbors to make sure it wasn’t accidentally left there. If that doesn’t turn up anything, contact the carrier or your local post office to report the package as not received and please contact me using the Contact Creator button on Kickstarter to let me know you didn’t get your order.

I've seen so many orders sitting in a local post office for 8 weeks while the recipient was left unaware that it was waiting. Additionally, other backers have solved issues almost immediately with a quick call to FedEx and providing their tracking number.

It's a HUGE help to me and Onyx Path if we can solve any wayward shipment or stuck orders in November, rather than waiting until the winter when shipping systems finally give up delivery attempts and return the items to our fulfillment partner (at an extra cost to Onyx Path). Let's avoid paying for multiple return shipments if we can! Thanks for your help in advance.

Also, if you have any issues with your shipment or books, do not panic! As we've all done for the past few years, we will get through this. It may take a bit to sort, but I'll do my best to make sure everyone gets their rewards.

If you have any issues with your delivery, let me know and let's see if we can sort out solutions before they become bigger problems. Otherwise, check your tracking, check your mail, and check out the cool new Trinity Continuum book that'll be in your hands soon!

In our next update, I will repeat all of this Tracking information, so just consider this a head's up for now. I'll make sure you know what's going on as the books are in transit.

Rewards Still Pending


I'm leaving Scion: God and the Storyguide Screen on here until next month. These items exist and are done, but I'm going to have them straddle the "pending" and "delivered" list until those final confirmed shipments have gone out in the next few weeks. So, October's graphic will have a shorter list.


Rewards Distributed to Backers

  • [Add On] Scion Second Edition Book One: Origin PDF (Dec 17 Update)
  • [Add On] Scion Second Edition Book Two: Hero PDF (Dec 17 Update)
  • [Add On] Scion Second Edition Book Three: Demigod PDF (Dec 17 Update)
  • [Add On] Scion: Dragon PDF (Dec 17 Update)
  • [Add On] Scion: Masks of the Mythos PDF (Dec 17 Update)
  • [Add On] Scion Second Edition Supplements Bundle [12 title bundle] (Dec 17 Update)
  • [Add On] Trinity Continuum Beginner Bundle [6 title bundle] (Dec 17 Update)
  • [Add On] They Came From Beginner Bundle [4 title bundle] (Dec 17 Update)
  • [Stretch Goal] Backer T-Shirt Link (Sept 8 Update)
  • [Pledge] Scion: God Backer PDF (Feb 23 update)
  • [Pledge] Discounted PoD Order LInk (Sept 17 '24 Update)
  • [Stretch] Scion: God Digital Wallpaper (June 25 '25 Update)
  • [Stretch] Scion: God Mobile Wallpaper (July 14 '25 Update)
  • [Pledge] Scion: God hardcover book (Sept 11 '25 Update)
  • [Add On] Scion: God Storyguide Screen (Sept 11 '25 Update)

Onyx Path Project Tracking

You can read Onyx Path's most recent monthly summary, covering all projects and their status up to that point here: <August 2025 Project Status Summary>

You can find the weekly Monday Meeting blog updates <here>, which note any projects with status changes since the previous Month End summary. The project statuses listed are current as of last Monday, so do check it out each Monday night to see if anything may have progressed! I'm posting this before today's update is up, so I could already be a bit behind.

I will continue to post regular updates every month until the final reward has gone out.

Remember: You can use the links at the bottom of this e-mail to unsubscribe from updates or Manage your notification settings. These status updates are available on the campaign page for you to review at any time.


Onyx Path Discussion Channels

If you've got questions about the rules or setting, or just want to discuss this game with other fans (as well as the Onyx Path writers and developers!), you can check out these Onyx Path discussion zones:


To Contact James

If you've got a question about your pledge or BackerKit page or any part of the process, you can contact me with any of these methods

  •  Via E-Mail: Onyx.Kickstarter [at] gmail.com
  •  Via Kickstarter: Click Richard Thomas under the "Created By" heading on the main page, and then press the "Contact Me" button - the message will come to me!
  •  Via BackerKit: Click "Need Help?" from your page, and then fill in the Contact Us form. BackerKit will pass your message along to me.

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