Producer Chant
CREATOR
4 months ago
Project Update: YOUR PDFS ARE HERE!
Right now. They’re in your digital downloads space on Backerkit. You should also receive an email from Backerkit containing a direct link to them, if you haven’t already.
IF YOU DON’T RECEIVE THE EMAIL
First, check your junk/spam folders, and if all else fails, download your files directly from Backerkit:
- Go to backerkit.com
- Click your profile icon in the top right corner of the homepage
- Go to Your Pledges and Surveys
- Find Voidheart Symphony and click on it
- Then go to View Order, under Surveys on the right hand side of the page
- Click on Get Your Digital Downloads, near the top of the order page
- Download your files
IF YOU DON’T HAVE ANY FILES
The most likely reason for this is an error when Backerkit attempted to charge your card. If this happens, you should have an email from Backerkit to say so, and a request to update your payment information.
Once you’ve done that, you should find your digital downloads are available immediately, or at least within 24 hours.
If you fix your payment and the files do not appear, or if your card has been charged and you haven’t received your downloads, please email us at admin (at) rrdgames (dot) com, and we will help you straighten everything out.
IF YOU DON’T HAVE ALL THE FILES
That probably means I have made a mistake. The good news is that it's easily fixable.
Once you’ve checked your Backerkit order and confirmed what you were supposed to receive, drop us an email at admin (at) rrdgames (dot) com and Jim, our endlessly patient and helpful customer service wizard, will (patiently, helpfully) let me know and I will make whatever adjustment I need to.
IF YOU HAVE FEEDBACK
We’ve added all of these products to our errata form here:
The form is great for gathering up stray typos, rules queries, etc., which we will address in PDF updates and later print runs of the books.
However, if you’ve got an urgent problem (like you can’t open the file, or it’s showing up… wrong…) email admin (at) rrdgames (dot) com.
NON-VOIDHEART FILES
If you’ve ordered other books as part of your Voidheart pledge – Royal Blood, or the Spire or Heart bundles – I’ll be circulating those files shortly. At the moment I anticipate next week, but if I can do it sooner I will.
AND FINALLY…
Our printer’s working on finishing touches, and all processes should be wrapped up this week. As a glimpse into the future, please enjoy this brief video of the core book cover:
That’s all. Enjoy the PDFs. (Please enjoy the PDFs, we really hope you like them; Mina and I are terribly proud of these beautiful creations, and also terribly anxious about sending them out into the world because that’s who we are, as people.)
- Chant
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