Project Update: End Jan VHS Update - Fulfillment starts NOW
TL;DR: if you’re in the UK, Europe, Africa or the Middle East, your addresses are locking down this week. You will have an email from BackerKit after this.
Everyone else: books are in transit.
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Freight deliveries for the USA and Australian warehouses left the UK mainland last week and are already en route.
Expectations remain that they will both arrive at their respective destinations between the 1st & 7th of February.
For those who have also purchased add-ons of Royal Blood alongside your Voidheart order. These remain in transit from China directly to our fulfilment locations, but Australia and USA warehouse either have them, or are doing border control processing as I type. We’re increasingly confident that we’ll have stock in the USA & Aus ready to go out alongside your main Voidheart order.
Once things start moving in earnest, we’ll know if there are any UK or EU backers who may have to wait a few more days or receive a split shipment. We will confirm this in the next update.
Here’s the timeline:
UK/EU/ROW
We’re almost ready to send our warehouse team fulfilment data. The last hurdle is getting all of your addresses locked in BackerKit. That email will be coming to you after this update.
Once that’s done, items start flying out the doors at the end of the week.
It will take a few weeks to fill all these orders. You’ll get a tracking code and we will also update your order in BackerKit so you know when it’s shipped. We’ll also update you again when fulfilment is done. The last orders to these territories should ship before the end of Feb.
Americas
Ship to America is on the water, making landfall around the Carolinas around the 9th February, thence to hit road and rail to the main warehouse. Once we know we’ve cleared USA border controls and the roads to Tennessee aren’t looking like a scene from Ice Road Truckers, we’ll lock addresses and get your fulfilment started. More soon.
Australia/NZ/Asia-Pacific
Delivery left the UK last week, and the air team are dealing with all things logistics & imports. We’re waiting on an update after this week’s Australian extra day of holiday (how sophisticated!), but should be clearing in the warehouse this week.
Once we know we’ve cleared Australian border controls and it’s all been inspected for brown marmorated stink bugs (absence, not presence), we’ll lock addresses and get your fulfilment started. More soon.
Generally
Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see pictures of your parcels as they start to arrive - you can tag us on Instagram, Bluesky or Facebook, or pop links in the comments here.
As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel.
We’ll write again once we’re ready to lock other addresses - hopefully in a week or two.
xoxo
– Alex, and everyone at RR&D
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