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Steve Jackson Games
about 1 month ago
Munchkin Big Box Fulfillment Update Thread
Hello, As you may have read in the update from SJ yesterday, we will be more diligent in providing updates on our fulfillment progress for the remaining pledges. Please note...
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Steve Jackson Games
about 1 month ago
This is Steve reporting . . .
This is literally an update . . . we are in the middle of a bad situation here, not at its end. As of now we’ve got something worth passing along, but there will be more. Th...
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Steve Jackson Games
about 1 month ago
Munchkin Big Box Availability
We want to address the backers we've heard from regarding Big Box being available on Warehouse 23 before all of you have received your pledges. We do understand that this is ...
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Steve Jackson Games
2 months ago
Fulfillment Update #5
Hello, everyone! We know many of you are eager for an update on your Munchkin Big Box pledges, and we appreciate your continued patience. We're committed to keeping you infor...
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Steve Jackson Games
3 months ago
Fulfillment Update #4.1
Hello, Backers! We know you're eagerly awaiting your Big Box, and that clear communication is paramount. If our last update left you with unanswered questions, we want to ad...
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Steve Jackson Games
3 months ago
Fulfillment Update #4
Hello backers! Just wanted to give you a quick update as we move further into May.  The news for our U.S. backers – shipping is progressing! We know you're eagerly awaiting...
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Do we have any ETA for when we will get our boxes to EU (for me it's Sweden) Because it's frustrating to start seen several retailers both in Sweden and the rest of EU having the box (in stock and with free shipping). And last update, we don't even know if the add-ons have been shipped to EU because it says you are waiting for confirmation. So is there any ETA at all? Because it doesn't feel so good that if I haven't backed this, I could already have the box from retailers.

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Facts: 1. It was intact. 2. It was complete 3. It was not exciting/ I am not excited. 4. I have buyers remorse. I literally just left the box in my entryway for over a week before I finally resigned myself to opening it. It represents every missed opportunity of the last two years. I kinda hate it. However, it is a “completed order”, so kudos.

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Hi everyone, I received my pledge but the game box itself came in crushed and punctured. I put in a ticket on the Steve Jackson website but its been in the "being processed" status for 16 days and I haven't gotten any reply. Was this the right avenue to go through or is there another support system I need to try?

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At this point, I’m no longer checking updates because I’m excited — I’m checking because I just want this whole process to be over. I’ve read every apology, every explanation, and every shifting of blame. I understand that not everything is in your direct control, but this is still your project — you chose the partners, you took our money, and you’re the ones ultimately responsible for seeing it through. What stings is that after all this, the most that’s been said about making it right is essentially ‘maybe, if we think of something.’ I’m not here for freebies, but it’s hard to ignore that better handling along the way could have avoided a lot of the frustration we’re all feeling now. Seeing this product on sale at retail before many backers — the people who funded it — have theirs in hand has completely drained my enthusiasm. I’m not angry anymore, I’m just tired of it. I just want my pledge fulfilled so I can stop wondering when, or if, it’s going to arrive. Thanks for your time — though it’s nothing compared to the time you’ve wasted of mine.

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Hello Creators, We have been patient enough and refrained from taking further steps, as you have promised more frequent updates. In fact you are not doing that. This is not the best way to build trust and to expect people to trust you. This way, now I would like to request weekly detailed updates on where things are, what is the way forward and when we are going to get our tracking and pledged items - starting from 2025-08-11 onwards. Also provide a close estimation when we are going to have our items in our hands in the EU. You failing to do this will make us to initiate a chargeback request, make a report and take any additional legal steps if needed. We are running out of patience here. In case we are not going to receive our items by the end of this month without a good justification, we are automatically going to go ahead with the chargeback request and legal report. Thank you for your understanding.

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