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The Munchkin Big Box and Loot Box, exclusive to backers of this campaign, contained an amazing assortment of high-quality Munchkin swag and accessories to go with over 700 cards. We’re very proud of how this came together, and we want to thank our long-time manufacturing partner, GPI, for their assistance in creating everything you received.
Big Wins for the Big Box
Thank you and as always, if you have any questions, please leave a comment below or visit our help site and send us a message.
- Darryll
Munchkin Second Edition Heads to BackerKit on January 20, 2026! Click the link to receive updates.
Hello,
The U.S. fulfillment house has put their heads together and come up with a schedule to ship all U.S. orders by July 25. They report that the planned shipping schedule has been updated; they will ship to addresses that are furthest away from their location first, allowing all packages the best chance of arriving by the end of this month.
The pallet discussion has been nudged to the top tier of that shipper.32% of pledges are scheduled to begin shipping soon.
These are being fulfilled from Warehouse 23, and we’re nearly wrapped up.
Canadian fulfillment will begin once Australia & New Zealand have been shipped.
We have shipped all orders from countries that are not reflected above.
If you have any questions, please leave a comment below or contact us on our help site.
Thank you,
- Darryll
This is also a big apology. As I assume everybody knows already, some Big Box got into the distribution chain before all the backers were even shipped. Not just W23. And we didn’t have an immediate answer for what was going on! Our rep at the fulfillment house went on vacation and . . . you see where this is going, right? It’s been a week since our last update, because we had no data. We knew we had a mess but we couldn’t even get a return call about its size or shape.
How did the early shipment even happen? It was a right hand/left hand thing. The fulfillment house didn’t come close to meeting its original projection for shipping to backers, or let us know how behind they were, but they shipped to distributors on the original schedule. And we put it on W23 when they shipped to us, which was purely our own failure. Arrrrgh!
At least further shipments to distributors have stopped, so we have quit making the problem worse.
As of yesterday afternoon, our fulfillment rep is back in the office, and he returned my call. Hallelujah. He says that 82% of the domestic backers have been shipped. This makes it sound better than it really is. They did the easy ones first. The remaining 18% unfulfilled are the more complex orders (so the more you backed us, the farther back in their queue you are - which is nuts - and one thing I’m going to expect, on further projects, is that that be fixed). I am expecting a call from higher up in their organization to tell me what they are doing to speed things up, and when we can REALLY expect the last domestic order to go out.
Even more aggravating, he told me that the pallets of overseas orders are still sitting on the warehouse dock because the (domestic) fulfillment house “cannot get a reply” from their overseas counterparts. I don’t know how hard they have tried, and I’m not sure why they can’t ship until they get that reply. I asked them today, in pretty direct terms, to try a lot harder, and WE have started calling, as well.
. . . You will have noticed that I’m not naming names. I won’t do so until or unless I feel that someone has been literally fraudulent, unspeakably lazy, or just plain dumb about fulfilling our order, which is YOUR order. If you’re going to be forgiving, thank you very much, and if you’re going to be mad, be mad at us, because we chose these companies.
So what are we going to do?
- We’re going to be checking fulfillment progress daily. I am sure this will be an aggravation to the contractors. Sorry about that, contractors. Y’all made us do it.
- We’re going to go back and look at why we chose these contractors, what the alternatives were, and what guarantees we’d need if we used them again. There are alternatives. (There are about a million companies competing for fulfillment contracts. It seems that perhaps a dozen of them have actual experience. I typed another sentence here and then deleted it; you’ll never know what I made myself not say out loud.)
- We will not resume shipments to distributors or Amazon until (at least) the North American orders have been shipped and those for the rest of the world are on the water.
- W23 shows as “sold out” because we came to a screeching halt with sales there, not because we have none to ship.
- As of today, I intend to ship Big Box to Gen Con. There is a future in which fulfillment continues to go so badly that we don’t feel we can even sell it there. I hope that future does not come.
- We’re going to TRY to learn the lesson “don’t put so many extras in a project.” It’s hard to be restrained when everybody is BEGGING for those extras! But all those extras led to extra time for fulfillment, which worsened the mess.
Some people have suggested that we do some sort of extra gift for the aggrieved backers. Been thinking about that one. I’m not going to try to judge who is justly aggrieved, or send out some little tchotchke and say “We good now, right?” If a meaningful idea presents itself, I’m all ears.
I expect better communication now from our contractors, every day. And if we don’t get it, we can come on here and say so. That will give you better communication too.
Again, I’m sorry. Angry and sorry. We are doing what we can to sort this out.
– Steve Jackson
Thank you,
Susan Bueno
Chief Operating Officer
Our Commitment to Crowdfunding
- U.S. Backers: As of our last report, roughly 65% of U.S. pledges have shipped. Our team is continuing to process orders. First out the door were the pledges with no add-ons, and then we started on the more complex orders. For those with many add-ons, we kindly ask for a bit more patience as we work through the remaining, more intricate shipments. We are getting there!
- EU/UK Backers: We're actively collaborating with our partners to initiate fulfillment for the EU and UK. The Munchkin Big Box inventory is currently located in the Netherlands, and our regional team will begin shipping these items soon.
- AU/NZ Backers: Shipments for Australia and New Zealand will be dispatched from our warehouse in Austin. We are currently awaiting the arrival of this inventory from our main warehouse in Georgia, which will follow the completion of US fulfillment. We're also aware of discussions regarding the local availability of Big Box in your region. Our Australian distributor acquired a quantity of our retail Munchkin Big Box, making it available ahead of our planned release. Please note that these retail copies do not include any additional campaign items, such as the exclusive Loot Box. We recognize how disappointing it can be to see the game available elsewhere while awaiting your pledge, and we are working as quickly as possible to fulfill your shipments.
- Canadian Backers: Fulfillment for Canadian pledges will commence following the completion of US shipping.
- Rest of World (ROW): We've already started shipping some packages for ROW backers from our Austin warehouse, and we expect all of them to be on their way by the end of next week.
Thank you!
If you have any questions, please comment below or leave us a help request.
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Project Update: Munchkin Big Box Final Update
The Munchkin Big Box and Loot Box, exclusive to backers of this campaign, contained an amazing assortment of high-quality Munchkin swag and accessories to go with over 700 cards. We’re very proud of how this came together, and we want to thank our long-time manufacturing partner, GPI, for their assistance in creating everything you received.
Big Wins for the Big Box
Thank you and as always, if you have any questions, please leave a comment below or visit our help site and send us a message.
- Darryll
Munchkin Second Edition Heads to BackerKit on January 20, 2026! Click the link to receive updates.
I received only the "fowl play" add-on, from my 200 dollar pledge, it's been at least a few months since that, is the rest going to arrive any time soon? it's been over 2 years...
Engaged with this project 10+ times 🌟
before signing offon this kickstarter, can somone please let me know, whats happening to put right the damage to the cthulhu, legend and big box i received? ive emailed yourselves and gamesquest and don't seem to be getting anywhere
Previously backed this creator's crowdfunding project
Engaged with this project 20+ times 🌟
Can you please include the new box in the in the "Big Box Upgrade" for the 2nd edition? It would be nice to update my first edition box which was damaged in shipping and not replaced.....
Engaged with this project 20+ times 🌟
I think I've read somewhere about some leftover stock of card sleeves that might be available to buy. When and where will that be? Did I miss the opportunity? I'd like to call dibs on two packs. ;)
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