We want to address the backers we've heard from regarding Big Box being available on Warehouse 23 before all of you have received your pledges. We do understand that this is beyond frustrating, especially since our original promise was not to release this title until all the pledges were fulfilled.

We clearly miscalculated how long it would take to fulfill this project. And we aren’t doing it all from Austin; this project was much too big for us to handle here in our little office. Some of the parts and pieces were subcontracted to a couple of other entities, and we didn’t receive the follow-through that we had hoped for. Our intention is not to throw anyone under the proverbial bus here. Most of us have worked incredibly hard to get your pledges out to you as soon as possible.

Please remember, and I hope it is some consolation, that the Big Boxes available in retail are only the Big Box; the exclusive Loot Box is not included for anyone who did not pledge for the project. Those are reserved for you, our backers.

We sincerely apologize to those of you who are upset about this development; we assure you that we are working as quickly as possible, and are continuing to poke our outside contractors to do the same. 

Thank you,
Susan Bueno
Chief Operating Officer