That's right. Packages of Fate Finders are on their way to you.
The rest of this update has info on questions you may have. So, bookmark this and return if you need help with any of the topics below.
Don't forget the next part of Fenn's adventure in "A Twist Of Fate" below.
Wood or Marble?
We printed the same box for both designs, One side shows a picture of the Wood Fate Finder and the reverse side shows a picture of the Marble Fate Finder. If you need to discern which one is in your box without opening it, look to the Barcode. It looks like this:
Shipping Notices and Tracking Numbers
Within the US: Orders will have tracking numbers when they are close to being shipped. If you are in the US, your tracking number is also located in your BackerKit survey. Lost your survey?. If it isn't there, your label hasn't been generated yet.
Outside the US: We are fulfilling with GamesQuest who has a blog and status site you cann check. They willsend out tracking info to you when your package has shipped. It won't be on BackerKit. Look out for emails and check your junk/spam folders if you are not in the US.
Missing & Damaged Items?
Sometimes there are mistakes - by us, and sometimes mail carriers play soccer with your packages. If you have missing or damaged items:
US - Send an email to [email protected] describing the issue and include pictures. We will work on getting replacements after the first wave of shipments get sent out.
It can happen this time of year and it sucks. We all hate porch pirates. Here is what you need to know. If your tracking information shows that your package was delivered but you can't find it, USPS offers this advice:
Carrier may have placed it in a safer location, please check:
Mailbox
Porch
Garage
Any area out of potential weather hazards
Exterior doors and any locations where the package could be placed
Check your mailbox again as some packages come separately from your regular mail.
Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
We will need to follow up with USPS regarding any missing packages. Once they confirm it is lost, then we can send a replacement. See their site: https://www.usps.com/help/missing-mail.htm
The basic process is:
Check with your local carrier first. They are surprisingly helpful.
Once the claim is filed, we can send a replacement.
We won't be able to follow up until shipping is done, so please reach out to your local carriers first and file those claims.
Mail Returned to Us
This can happen if delivery fails or the address was wrong, or the mail carrier doesn't have enough coffee and holiday cookies. If we get an item back, we will reach out to you and ask about correcting the shipping info. We will attempt another delivery once before we ask that pay for further delivery attempts.
