Project Update: Lunchboxes, Game demos, and MORE?
Would you look at that heap of lunchboxes!
They are on their way to us, and so will soon be on their way to YOU! We appreciate the folks who had split orders waiting patiently waiting for the rest of their items, too. When they land at our prepped little basement studio, we'll let you know and folks will start getting tracking information!
The Hyrax Game almost has a demo ready!
We'll be letting out Patreon supporters apply to play-test the introductory portion of the game, soon! Why is it so exclusive? At such an early stage, we want thorough and specific feedback with screen recordings and such, by a smaller somewhat vetted crowd. Later on we'll be able to give y'all a more refined taste, but for now we want to keep a bit more control over a more manageable scale of folks.
Oh, you wanted MORE merch?
If you're itchy to spoil us with more support, we have good news for you! The jewelry company Gnoce reached out to us to collaborate and make Sterling Silver Angel Hare Charms and Necklaces. We're mind blown at the oportunity to make such high quality items, and are thrilled to share it with y'all! They're available for the next month, and the whole website has a sale going on for another day as well:
https://www.gnoce.com/angel-hare?utm_source=youtube&utm_medium=crowdfunding&utm_campaign=angel-hare
Refunds for incomplete orders are done!
If you failed to complete your survey on time or submitted information late, we have filed your refund and you should get it in the next week. Don't worry, we'll be doing plushies again eventually! We're actually looking into more stable ways to do merch as a whole without as much traditional crowdfunding shenanigans involved, and are excited about how our research is going for that.
Still haven't gotten your items?
We know about 40 of y'all have packaged that are having issues with tracking information and have otherwise been stuck perpetually delayed. Don't worry, we've been persistently escalating this issue with the warehouse and are trying to get replacements out to y'all as soon as we can. If anyone else is having similar problems, please reach out to us at [email protected] with your BackerKit account info and we'll add you to our records and help get it resolved!
Thanks everyone for your patience and support,
- The East Patch Team
I haven´t got my package yet and I´m starting to feel uneasy about the situation about the errors and problems with the delivery. A) What happened to my package? B) Do you have an exact date of deliver of my order? C) Is this gonna be fixed?
This user contributed to this community!
It's June 10th and my package still has not shipped. I emailed The East Patch a week ago and still have not received any response.
So I got a letter 2 days ago saying that I have 4 days to present the adequate documents so the package doesn't get returned, this is the first time that something like this has happened to me and I'm really anxious I tried to give the necessary documents but today one of the documents, the receipt, got denied due to BackerKit's lacking a proper receipt and me using the order confirmation, So I added a screenshot of my pledge and more bank statements. Also, I added the pledge confirmation email just in case too, but you are never that sure about these things Would it be possible for me to get a proper receipt so I could present it? If it's not too much to ask Note: I searched if BackerKit is able to generate receipts and it doesn't seem to. If it is able, please tell me where to get it myself if I'm able to do so
i had ordered the hyrax print and the lunch box at the same time (separate from my kickstarter pledge). i have received both my kickstarter order and my hyrax print. is the lunch box shipping separately?
