I didn't mean to go so long being silent and I will get to that later in this update. But I do want to address Hatchling specific issues quickly:
INTERNATIONAL ORDERS Currently these are the only orders we have that haven't shipped. And the reason has been very frustrating! An issue arose when we imported pledges to Shopify it changed the price of the bags causing the customs form to increase the value of the items (to match the retail price of the Hatchlings, not the Backerkit price) which affects the taxes upon delivery. I'm so sorry this happened everyone! But unfortunately we cannot change customs forms once the package is shipped.
If you're affected by this: we understand that you don't want to pay the taxes for the incorrect value. When your package makes its way back to us we can refund you for your pledge (excluding shipping as we don't keep any of that). OR we can offer you a gift amount to the web store for the difference amount on the duties charge, if you choose to have it delivered.
I know that neither of these solutions are perfect, but we don't have a lot of options for errors like this. But if other options do become available, we'll offer them!
If you currently have a international pledge for the Hip Hatchlings and would no longer like to wait, please send me an email ([email protected]) with your order/backer number and/or email you used and we'll process a refund.
MISSING LONG STRAPS Boy is this an annoying one! So it looks like the earlier Hatchling designs are missing their long straps. Mostly affecting Constellation, Imperial and Cyber. Our manufacturer is ready to make what we need so we can send them to you all - but they're waiting on us to get a final head count. So let me know if your affected by this so I can get you added to our list. It could take a few months to get this figured out but I'll get them to you as soon as possible!
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This is another thing I wanted to communicate with you all, it is not directly related to the Hip Hatchlings but is to me as the creator/artist of the Companions...
Admitting and writing this was extremely difficult. I don't want to sound like I'm making excuses but I think its clear things have affected my work and therefore affected all of you. Just aiming for some transparency and I hope better late than never... I know I've been silent. Working on things as best I can. With all of the mistakes and delays I will *always* make things right for you guys, to the best of my ability, even if I may be slow in doing so.
