Hi everyone! All the logistical background financial maneuvering has been completed, and we are ready to send out backer surveys along with the first round of digital rewards for backer feedback!
PLEASE read everything below VERY CAREFULLY, so that you know what you need to do next, and the planned timeline of events going forward!
Backer Surveys
Soon, you’ll receive an email from us with a unique link to YOUR BackerKit survey. A few of you will receive it today, and most of you will receive it in the next day or so. It’s VERY important to respond to your survey as quickly as you can since we need this information not only to fulfill your rewards but to check the boxes on our end and make sure we've completed everything.
You don’t need to create a BackerKit account to fill out your survey. When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and, if you like, purchase add-on items. You don’t have access to this survey link yet, but it will be available soon via email!
After you respond to your survey, you can go back later and change your responses at any time before we close the surveys in June (see below).
As we said during the campaign, due to the volatility of shipping prices globally right now, shipping fees for this project will be calculated at a later date once we have the best estimates for everyone. We plan to enter & charge backers for shortly before PHYSICAL fulfillment (probably right at the beginning of next year) when we have better estimates of what it will cost to ship backers' rewards. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey. We will keep you informed all along the way!
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://han-cluster.backerkit.com/.
After surveys are sent, if you did not receive the email, and you Signed in with Apple ID, your email address might be a private relay email address. We can help locate your survey and update your email address, please message us or post a comment with your Backer ID or Pledge # found on your confirmation. You can learn more about your email hiding for your Apple ID here.
Digital Rewards for Backer Feedback and Closing of Surveys
Those who backed the original campaign will be getting the first round of digital files TODAY! These are beta versions for backer feedback and will only be given to those who backed during the campaign. Any add-ons purchased in the survey and pre-orders from the Pre-Order store (now open!) will not be sent until the digital files are finalized in late June. Here is the planned schedule for the backer feedback period.
THIS WEEK: ROUND ONE OF BACKER FEEDBACK The Han Cluster Sourcebook, the archetype cards, the maps, and figure flats: These will be released via links to DriveThru RPG LATER TODAY to original campaign backers for feedback. You'll need a Drive Thru RPG account (or to create one) to receive your files. some of you will receive multiple emails from DriveThruRPG gifting you the products depending on your pledge.
Feedback Form: Though you have NO obligation to, we'd appreciate you helping us catch any issues small or large, as even the best of us can miss things. Please see the link below for the google form to fill out if you find any issues you want to bring to our attention. This link is also in the sourcebook PDF for your convenience. Please fill out one form for each piece of feedback you have. This feedback period will last TWO WEEKS, after which the form will be closed, and we will move on to round two.
APPROX. MAY 26TH: ROUND TWO OF BACKER FEEDBACK The Han Cluster Transcendence Adventure book, and Campaign Cards: The adventure book is currently undergoing final proof editing. As soon as it's done, it and the campaign cards (Summit ally cards, Shift Intensity cards, and asset cards) will be released (hopefully shortly after the feedback period for Round One ends) to original campaign backers. A new google form will be provided and again, you'll have two weeks to let us know about any issues you might find.
APPROX. JUNE 9TH: ROUND THREE OF BACKER FEEDBACK The Han Cluster "Core" Cards (a.k.a. ALL PDF stretch goals): These include the vehicle cards, adversary cards, status cards, Edge cards and power cards, and will be released (to original campaign backers) after the feedback period for Round Two ends. A new google form will be provided and again, you'll have two weeks to give us any issues you might find.
APPROX. JUNE 23RD: SURVEY'S CLOSE We will be closing the surveys, locking orders and charging credit cards for any extra add-ons, etc. in mid to late June when we anticipate the FINALIZED (v1.0) digital rewards will be available. After we close the surveys you will generally not be able to change your orders because we will be getting ready to release these FINAL digital files to ALL purchasers, including those who took add-ons during surveys, and those ordered in the pre-order store. Again, we will send an update later for more details about this a few days before we close the surveys to give you a chance to finalize everything. Either way, please don't wait! Fill out your survey as soon as possible to ensure that you get all your rewards! You can always come back and change things later before we lock them.
APPROX JUNE 30TH: ALL FINAL DIGITAL FILES ARE RELEASED AND PUT UP FOR SALE TO THE PUBLIC Once all backers and those who ordered in the pre-order store get their final digital files, the digital products for Han Cluster will be placed up for sale publicly on Drive Thru RPG. The pre-order store will also remain open indefinitely.
BEYOND.... After all that, we have a long wait (several months) until physical goods arrive. You will always be able to go back into pledge manager to change your address, even after we lock the orders and close the surveys. We'll update you as we go to keep you apprised of printing status, and of course, when we're ready to charge for shipping, but this gets us through the digital portion of our show. More to come!
Again, please fill out your surveys as SOON AS POSSIBLE. It only takes a couple minutes, and its very easy, but it allows us to tick a VERY important box on our end and avoids us having to chase anyone down to get them filled out later. :D
