Evil Hat Productions
CREATOR
28 days ago
Project Update: Imperfect Cards
Hey friends,
Fulfillment continues, with pledges that include Limited Edition covers coming into the mix this week as well.
We have some important news for those of you who chose the custom deck of cards. Despite our best efforts, three cards have small but crucial mistakes on them:
Fulfillment continues, with pledges that include Limited Edition covers coming into the mix this week as well.
We have some important news for those of you who chose the custom deck of cards. Despite our best efforts, three cards have small but crucial mistakes on them:
- The Queen of Diamonds has a Heart symbol instead
- The Jack of Clubs has a Spade symbol instead
- The Ten of Diamonds has a Six in one corner instead of a Ten
Obviously this impacts the usability of the deck. Here's our plan to fix it:
- We've corrected the errors on those three cards and are having them reprinted by the same manufacturer, to the same specs. The replacement cards will be the exact same quality as the rest of the cards in the deck.
- When manufacturing is complete, we'll be sending the replacements for those three cards to everyone who pledged for a deck.
- There will be no additional cost to any of our backers. This was our mistake and we're taking responsibility for the costs of creating the cards and shipping the three new replacement cards.
We just identified the issues yesterday, so we don't have a firm timeline yet for when the three replacement cards will go out. We'll post another update when we have a better idea of manufacturing dates.
We're sorry the deck wasn't perfect right out of the gate. We try to do our absolute best to make sure our products are quality items you're proud to own, and we slipped up here. We're going to improve our QA processes going forward.
If you have any questions about the replacement process (or anything else related to your pledge) please email us at [email protected] and we'll attend to your issue as quickly as we can.
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