Howdy critters! I know folks are waiting eagerly for updates and boy do I have a long one for you today.
The amount of hiccups and speedbumps we've encountered these past two weeks has been almost comical...you know, if they weren't so soul crushingly disappointing 😅
At one point there was an inventory error that made it look like we were missing thousands of items necessary for fulfillment (we're not!!). Needless to say, I was terrified but everything is fine and sorted now.
For fun, here's a snapshot of our current inventory (this also includes many pintopia items). Kinda crazy, right?
Then we struggled for several days getting my freight accounts sorted (for purchasing shipping labels). Just when I thought we were making good progress, my account is flagged by their fraud detection system so then I had to wait for a real person to review my info and give me full access again.
Along the way we've also been juggling internet outages, and other smaller inconveniences and it kinda feels like I'm little bit cursed!!!
But I say all this so I can now get to the good news. We're set up, orders are finally, OFFICIALLY moving. Some backers should be receiving emails now, but a lot more will receive them next Tuesday (Monday is a holiday) and next week in general.
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Please read for special circumstances and emergencies!
I have a special request for everyone this weekend. If you absolutely NEED your plush shipped out ASAP (maybe you're moving, plan to be out of town, etc) can you please shoot me an email (titled PRIORITY SHIPPING) at [email protected] with your full name/backerkit email?
I've sent about 20 high priority orders to the team already, but will be putting one more list together to share with them on Tuesday.
Please only reach out if its 100% necessary you get your plush sooner! I know we're all eager, but I promise things are moving now and everyone will receive their cryptid pals super soon. I'm just trying to minimize the amount of lost snughouls and panicked emails I will undoubtedly receive in the next few weeks
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I say this a lot, but thank you all so much for your patience! I've been incredibly stressed out trying to get everything rolling but also coming up against my own limitations as a single person dealing with 3rd parties that I have no control over.
To all of you who understand, or have sent kind and encouraging messages despite the delays, you're genuinely what keep me going 💖
