After weeks of illness (double ear infections, yippee!!!), fulfillment hiccups, and other issues that led to things dragging on much longer than they should have, I'm so thrilled to announce we're finally (or as close as we can get to) 100% fulfillment.
As of right now there are roughly 15 orders that have outstanding balances that I can't ship yet, so if you have yet to receive your shipping notification that could be why. If it's not a balance issue, or you're not sure how to check, please shoot me an email at [email protected] so I can investigate.
I am still handling some outstanding support requests and delivery issues, so if you received your package or received a shipping notification but there was a problem and you've already reached out about it-- sit tight just a little longer! I'm working as quickly as possible to relay everything to the fulfillment team so we can get those replacements sent out asap.
---
For folks who haven't reached out yet:
If you received a shipping notification and are having issues with a delivery, damaged item, or missing item, please email [email protected] with:
1) the email address associated with the order 2) name 3) order number if you have it (this will be on your shopify tracking email)
so the fulfillment team will be able to look you up and handle your request shortly! Only do this if you have received a shipping notification!!! They can't help you if your item hasn't shipped yet-- you need to reach out to me about that.
---
✨ Now that we're just about wrapped up, I'm also excited to announce that a restock will be coming to the Tiny Teeth store on 4/18 at 4pm CT! ✨
(if you saw the false alarm earlier, I'm so sorry 😭 I didn't mean to trigger the in stock notifications yet)
I've reserved a substantial amount of stock for the purpose of replacements so don't stress if you're items are still in transit. We will still be able to replace damaged and missing plushies as necessary.
2024 Pintopia preorders should also begin shipping next week and I hope to have them all fulfilled by the end of May, at which point those plushies and accessories will hit the Tiny Teeth store as well!
---
I believe that covers just about everything, but if you have any additional questions the quickest way to reach me is via email 💖
