Hi everyone!
We’re sharing a quick update to keep you informed on the current status of this campaign’s fulfillment.

All rewards are currently being packed.
However, we’re facing a technical fulfillment issue that’s temporarily preventing us from exporting orders and addresses, and from generating shipping labels.

Due to a sudden change in Shopify’s system starting in January 2026, the connection between Backerkit and Shopify is currently broken. Without this connection, we’re unable to generate shipping labels and move forward with dispatch.

We’re working directly with Backerkit to resolve this, and they’ve confirmed this is a new, widespread issue affecting multiple creators. Fulfillment will resume as soon as the issue is fixed.

We also want to clarify why we’re only sharing this update now. Over the past weeks, we’ve been actively working to understand and resolve the problem, and we were hoping to have it fixed sooner. Unfortunately, it’s taken longer than expected, and Backerkit is still actively working on it on their end.
We wanted to update you once we had a clearer picture of the situation, rather than sharing partial or uncertain information.

At the moment, the only remaining step before shipping is resolving this technical issue.

A quick note on communication: we do read all comments and messages, but replies may be selective while we work through this issue.


Thank you so much for your patience and understanding — we truly appreciate it, and we’ll keep you posted as soon as we have confirmation.