Hi everyone,

We wanted to share a new fulfillment update for this campaign!

After being blocked for quite some time by the Shopify / BackerKit connection issue, we may have finally found a possible workaround thanks to additional guidance from the BackerKit team ❤️

At the moment, this workaround is still in beta territory and hasn’t yet been used on a real project, so we need to test it carefully on our side first. Because of that, we can’t promise success just yet — but we wanted to let you know that there is finally a possible path forward, and we should be able to tell you in the next few days whether it works for us in practice!

If it does, we’ll be able to finally start shipping this campaign's rewards 🥹

This block honestly couldn’t have come at a worse time. This campaign was meant to be a quick and simple campaign to fulfill promptly, especially since the items were already in hand from the beginning. Instead, this platform issue ended up delaying a campaign that should have been one of the most straightforward ones to send out, and we’re truly sorry for that. Honestly, we’re exhausted by how many unexpected hiccups keep piling up everywhere... 

We also know we’re not the only creators who have been affected by this issue. BackerKit actually went as far as building a dedicated app specifically for Shopify in response to their platform changes, which shows how serious and widespread this problem has been. Unfortunately, they are still waiting for Shopify’s approval on their side, and they have not been given a timeline yet either.

In the meantime, they shared this new workaround with us so we can try to move forward rather than remain completely stuck, if it works. That said, as they also explained to us, it is still very much in beta territory and involves quite a few steps, so it’s not the most ideal solution and we’re still actively working through it on our side.

We’ve also directly complained to Shopify ourselves (something even the BackerKit team encouraged us to do) pointing out that deprecating custom apps directly interferes with creators’ ability to properly use their service. Changes like this have a very real impact on how creators are able to manage fulfillment and keep orders moving. 

We’re mortified that this has taken so long for a campaign that was supposed to be fast and easy, and we’re incredibly grateful for your patience.

We understand that delays can be frustrating, and we don’t expect everyone to feel positive about the situation. We simply ask that any questions, concerns, or criticism be shared with patience and kindness, as there are real people behind this project doing their best to move things forward through a very difficult situation. 

We’ll update you again in the next few days or once we know whether this workaround is successful and whether fulfillment can finally begin!