Hello everyone,

Thank you all so much for your incredible support and patience. I wanted to give you an honest update before shipments go out.

Recently, I discovered a system error that caused a few backer orders to duplicate some items unintentionally and that is why it took so long. As a result, some orders temporarily appeared to have more items than were actually purchased.

To correct this, I’ve been reviewing affected orders manually. If your order was impacted, you may have received a cancellation notice, don’t worry, your real items are still safe, those that paid are already paid and will be shipped as planned.
 
Only the duplicate/unpaid items were removed. Sorry, Backerkit staff told me this was the only way to fix the issue. 

I'm now preparing packages and shipping in waves through August and September. If you haven't received a shipping invoice yet, it’s because I’m still finalizing your shipping fee based on your item count and location.

If you order 10 pins or more, you will still receive free shipping as promised! I will send a confirmation email to all eligible backers.

If your order does not qualify for free shipping, I’ll be sending you an invoice via shopify shortly. You’ll be asked to confirm your shipping address and complete payment before your order is shipped.

Note: The free Froggy Lotus pin does not count toward the 10-pin free shipping promotion.

At the end of July, I experienced an unexpected health setback and was hospitalized. I'm doing much better now and deeply appreciate your kindness, patience, and support during my recovery.

Thank you again for being part of this journey. I truly can't wait to get your froggies, kitties and goodies into your hands soon!

Warmly,

Emily 
The Octopi Cafe