Project Update: Primary Fulfillment Completed
Hi Everyone –
We've confirmed that Wave Three has completed shipping at the warehouse, as of December 24th. Here are the current stats:
We've confirmed that Wave Three has completed shipping at the warehouse, as of December 24th. Here are the current stats:
- Shipped – 3809
- Late Surveys Pushed Today – 3
- Incomplete Surveys – 179
- Errored Cards – 8
IMPORTANT NOTE FOR INCOMPLETE SURVEYS: Our policy is to honor late surveys for one year after the commencement of primary fulfillment. After November of 2026 all remaining stock will be released and we will no longer warehouse unclaimed rewards. Late surveys may take additional time to fulfill, as we will be moving all remaining stock to long-term storage in ZOE's Seattle warehouse in-January.
Everything from Wave Three should either be in the mail or in your hands. If you are a domestic backer and you haven't received your package by January 5, please reach out to our support. If you are an international backer and you haven't received your package by January 30, please reach out to our support team. International backers, you should not owe any duties on arrival: we covered those costs. Also, international backers please note that tracking may indicate delivery twice: the first time from USPS to ePost Global and the second time to your door. If your tracking page shows delivery in the States, that means that the package has been transferred to the international carrier. Tracking often stalls during import and customs clearance as well.
In January our team will send replacement postcard prints and signed bookplates to those who requested them, and Loremaster patches to everyone who is missing one. No further action is needed on your part. We have closed those surveys so that the team can get started.
Meanwhile, we are ramping up development on Deluxe Arrows (and another secret deluxe project with one of Misty's publishers). Stay tuned for more information about those in the new year.
As a reminder, Ben is on leave in January. Corvyn will be taking care of customer support and Rennie will be managing fulfillment logistics.
A massive thank you to everyone who shared their feedback, photos, and stories about the Deluxe Grandmaster here and on the Discord. It's been immensely satisfying to see your reactions. As there has been some minor confusion about the art book, the bonus black-and-white pages in the middle of the book are printed on an alternative paper stock that we specially chose for suitability for coloring. It should take crayons and colored pencils beautifully. The color pages in Art of Grandmaster are printed in the highest-possible resolution on heavy art paper suitable for framing. All pages are perforated to make removal easy.
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