Thank you so much for everyone who already submitted or have attempted to fill out the backer's survey. Many of you might have experienced issues with selecting the kitty pins they want last Saturday, a few hours after I sent out the surveys to everyone. The issue was due to an error on my end, where the maximum number of pins available for each designs were set at 20 pieces max. When the maximum has reached after many of you have submitted your surveys, the system made all the pins unavailable as it thought the pins were out of stock! Thank you so much for everyone who have reached out and let me know that there was an issue, thus I was able to have it fixed as soon as I can. I have now set the maximum quantity of the Kitties of Whiskewood pins to infinite, so there shouldn't be anymore problem with selecting any of those designs you want. I am really sorry for the inconvenience this has caused, and thank you so much for all your patience while I tried to figure out what went wrong. If you have attempted to filled out the survey last Saturday and decided to put it aside due to this error, you can now go back in and finish your survey~
Next, a few of you have reached out asking about the freebie sketching kitty pin as it was not showing on your pledge. Just to clarify, the freebie sketching pin is only available for all the backers who have pledged for three or more pins during the campaign. This means that if you added-on more Kitties of Whiskerwood pins in the pledge manager after the campaign ended, you will not get the sketching kitty pin as a freebie. As for the sketching kitty pin not showing on your pledge, I am working with backerkit to see how I can have this resolved. Backerkit's support team is very helpful, and they told me there is a way that I can do that on my end. So no worries about having to manually add it on yourself. I will send out another update about this once I have it figured out. Thank you so much for all your patience!
Lastly, I got a request to make the individual stickers of the Kitties of Whiskerwood available in the pledge manager. I went ahead and made it available, so if that is something you are interested in, you can now go and get them! Just a quick note, when I am about to place an order with my manufacturer (sometime by the middle to end of May), I will be removing all the Kitties of Whiskerwood pins and stickers from the pledge manager, as I need to make sure I order enough items for everyone. So, if you haven't filled out your survey yet, please do so as soon as possible so that you can grab those add-ons if needed, and your prompt response is also highly appreciated as it will help me determine how many items I need to order.
Sorry for the long update, but that should cover everything! Thank you so much for your attention. Please feel free to reach out if you have any other questions or concerns. Have a wonderful day~
First, I just want to apologize again that the shipping timeline for this project has been extended so far. I expected shipping to begin last week, but it's going to begin this week. About 90% of the pins have arrived, but I am still waiting on the Chronic Badass/Babe pins, the Not Your Inspiration Pins, and The Invisible Not Imaginary pins in purple plating. (I expect the chronic badass/babe pins and not your inspiration pins to arrive this week) Unfortunately there was an issue with the purple electroplating on the Invisible not Imaginary pins, where the heat was too high and it therefore made the white enamel appear yellow. This means that those pins are currently being redone. (They did send me the damaged ones, which aren't really damaged, but just appear with a yellow tint, eventually I'll be listing those online as b grades) In the meantime while I'm waiting for those to be completed, I'll be shipping orders that don't contain that pin.
There isn't exactly an order to shipping packages, other than, everyone who completed the survey before the lockdown date goes first. Once all those orders are completed and sent out, we move on to the surveys completed after the lockdown. I am attempting to get all orders shipped within the next three weeks.
Changing your shipping address
If you need to update your shipping address please do so ASAP by email[email protected]. Even if we begin shipping and you need to change your address, the sooner you let us know the better. Also keep in mind that if you fail to notify us of your update change, and we mail your package to the wrong address, you will be responsible for a second shipping fee to send out a new package. In most cases, when a package is sent to the wrong address they are rarely returned to sender, which means we lose money on product lost, and shipping already paid. Below are some photos of the shipping process/station - Shoutout to Carly of Mythic MGMT for helping me organize the pins.
This is a shipping update to clarify some details I didn't touch on before, as well as to remind you about surveys.
Surveys
Surveys have been sent out, if you have not yet completed your survey, please do so. To find you survey, please search your email for an email from Backerkit and The Snarky Company. You can also find your survey on Backerkit by logging into your account and going to your backed projects page.
If you've searched your email and your Backerkit account and cannot find your survey, please email [email protected] with the name and email associated with your pledge, and we can help locate your survey.
This campaign will have two lockdown/charge dates. The first lockdown date is May 9th, and the second lockdown date is May 17th. The survey lockdown is when we lock your survey and charge your card for shipping costs and any optional add-on items. Please visit here for all the need to know information about survey lockdown.
Refer a Friend
To have participated in the Refer a Friend program you would have emailed me with the name on your pledge and that of your friends. I recorded those names and orders and replied back to your email to let you know it was recorded. After the second lock down, I will reach out to those of you who referred a friend, via email, to find out what two designs you'd like added to your order for free. Those pins have to be manually added through the back end. So please keep any eye out for an email after May 18th to choose your two free pins for referring a friend.
Pintopia Collab Pin
If you backed both Ink & Enamel, and Celestial, then you know you will be receiving two free Pintopia collab pins. One pin will be shipped with your Ink & Enamel order, and the other will be shipped with your Celestial order. Please note that you do not have to do anything to receive these pins. If you backed both of these campaigns then these pins have been automatically added to your survey, and you should see them in your item list.
So far so good! The surveys are out, and we're getting them in pretty quickly!
Just a few things to note, you'll find a few new items in the Add-on/Pre-Order section:
This pin is a new variant that I had designed as a backup, and I thought it would be nice to include it just in case anyone who was not eligible for the collab freebie, really wanted one. Just note that this is a totally separate pin, that has to be unlocked, and it cannot be exchanged for the freebie style.
If you are a backer for the Winged Wabbits, your survey is out and you already have access to these. If you visting the pre-order store, you can use this link to visit: Preorder Winged Wabbits on BackerKit
You have until May19th to get your surveys or orders in. I'll be ordering in the next day or two after, and I would LOVE for you to be counted and not have to work with what's left over after all the other backers who completed their surveys are helped.
Surveys are being sent today, but may take some time for all of them to be sent. Please check your email throughout the day for a survey email from BackerKit.
Lockdown and Charge Dates
This campaign will have two lockdown/charge dates. The first lockdown date is May 9th, and the second lockdown date is May 17th. There is no difference between the lockdown dates, an early lockdown just allows us to get funds quicker and order pins sooner. If you aren't sure about your design choices, don't complete your survey before the 9th, you can always wait to complete and submit it on or before the 17th.
Once surveys are locked down your card will be charged for shipping fees and any add-ons. If for any reason you cannot finish your survey and make your payment by the 18th, no worries. We understand that sometimes life gets in the way, or you might be waiting for a payday, or you need more time to decide. The deadline to guarantee you receive your design choices is May 30th. If you aren't ready by the 30th, simply don't complete the last step of the survey. The last step of the survey is the confirmation page where you can review all your details and enter in your card details for shipping costs, if you're not ready to submit, just exit the page and you can go back to it later.
After May 30th you will still be able to complete and submit your survey, but we may not be able to guarantee that you receive all your design choices. If we run out of one of your chosen designs while packing orders, we will reach out to you to choose a new design. It's very rare that this happens as we usually order more than extra of each pin. It's better to get your survey done sooner, and before the 30th.
Pledge charged failed
If your original pledge charge failed, or you cancelled it thinking it was fraud, you will still receive a survey. The survey will allow you to make up this failed charge, so you can still receive your rewards.
Add-Ons
The purpose of the add-on section is to add extra items you may want shipped with your pledge. Add-ons are entirely optional, if you do not want extra items, please skip this step. Please note that any items added from this add-on section will ship with your pledge level, and not before.
You'll notice that as backers you receive a discounted price on most pin add-ons.
Free Standard Bookmark
Each backer receives one free 2x6 standard bookmark. That bookmark is called the Read More Books Foil Bookmark, and it will automatically be added to your order. You will see a listing for this bookmark in the add-ons section. That listing is only if you want to order extras of this bookmark.
Stretch Goal Add-ons
You will see a few pin designs, stickers, and other items set as stretch goal add-ons. This just means that there is a minimum number of orders we need to meet to manufacturer that item. Some of the stretch goal add-ons were designs that didn't fit with the campaign, or they were too specific, or I just thought of the design after the campaign ended. If we reach the stretch goal quantity you will be charged for that item and it will be included in your order. If we do not reach a stretch goal for a specific item, we first determine whether we can manufacture it anyway, and if we cannot the item is removed from your order and you are not charged for it.
Changing shipping address
You will be able to change your shipping address up until the lockdown. After the lock down date, if you need to update your shipping address, please email [email protected], and we can manually update your shipping address. Please let us know as soon as possible that you need to update your address so we can amend the address before your package is sent. If you fail to notify us of an address change, and your package is returned to us, we will ship it again, however, you will have to pay another shipping charge.
We will post an update for last call address changes before we start shipping packages.
Pre-Order Store
There is a pre-order store for this campaign. The purpose of the pre-order store is to allow anyone who did not pledge to the campaign a chance to order these pins. You can access the pre-order store with this link.
Please note that the pre-order store is separate from your survey. All items in the pre-order store are in the add-ons section of your survey. On occasion backers have confused the pre-order store with their survey and placed a second order by accident.
If you have any questions regarding your survey or any of the above information, please email us at [email protected]
Thank you for all your support!!
First off, I want to thank everyone so so much for a successful project!! I could not have done it without everyone's shares and encouragement! It truly means a lot to me as a small artist. I'm so happy and still can't believe how far we have come! ; - ; Thank you everyone!!♥
So what happens now?
We collect the funds! Card and Paypal charges should have already happened once the project ended! If there are any issues with your charges, do let me know! Backerkit gives about 2 weeks to ensure your payment goes through. Please double check if you have been charged to ensure you get your survey for your goodies. :)
While we wait for the funds to be collected, I will be preparing surveys for you to make your design choices. This will be sent out after the fund collection period. That means around 2 weeks from now!
During the surveys, you will be charged for shipping costs and you may add additional items into your cart if you choose to do so. You will also be able to pick between the designs you prefer from the items you have backed for. Shipping costs will be based on the total weight of your parcel. I try my best to keep this price as low as possible! Please note that shipping costs are always changing, and previously stated shipping costs may differ slightly. All packages will be tracked.
Surveys will be opened for 3 weeks. As well as our Pre-order store for anyone who missed out! :) It is important that you do this as soon as possible so that we may collate the quantities for manufacturing and proceed asap.
Once surveys are collected, I will send the items off for manufacturing! The lead time for each item differs as their processes are all different. I will be updating the backerkit with progress and any updates I can share! ♥
Hope everyone has an amazing week and thank you again for a successful project!!
Happy May, fungi friends! We've officially hit the 2-week mark since Pintopia finished, which means ALL reward surveys have already been sent out. They actually got sent a few days early (yay!), and I'm so proud of you guys, seeing that about 3/4 of y'all have already completed them 🙌🎉 Woohoo! You're a rockstar for getting your survey in so quickly; thank you so much for helping the post-campaign process run smoothly.
Please check your email inbox and fill out your survey ASAP if you haven't yet! 👉 You can also use this link here to access your survey in case you can't find it: Shroomie Roomies - Reward Survey
A few things you may have noticed / will see in the surveys:
✨ NEW T-Shirt Add-On! ✨
Thanks to an awesome backer's suggestion, the "Certified Mushroom Collector" design is now available as a super-soft, comfy t-shirt! Available in 5 colors and sizes XS-4XL. ― Shirt Details: ―
✧ All shirts are unisex sizing ✧ Standard fit crew neck ✧ 60/40 blend of cotton and poly that is combed and ringspun ✧ Lightweight and super soft! ✧ Produced with a WRAP certified and 100% sweat-free manufacturer ✧ Artwork is digitally printed onto the shirts with a high quality press to allow full range of vibrant, clear colors!
✨ Full Catalog of My Previous Pins & Stickers Available ✨
In addition to the add-ons that were seen during the live campaign, your survey add-ons now also have the pins, stickers and art prints I have left from my previous crowdfunding campaigns! Any items you see with the red "Limited" tag means that there are only a few left in stock, and once they're gone, they won't be available again. I see a couple of these have already sold out, so be sure to jump on any of these last-chance goodies while you can!
Soooo, I understand that picking a design for the free backer-train pin has been one of the toughest choices yet! I just want to say again how much I've enjoyed sketching out all of your guys' ideas, and I've been really torn myself on which pin concept to move forward with. 😅 You all have some of the BEST ideas, and I eventually want to just make all of them haha. For now though, we've gotta narrow it down to one. As per some requests, I'm opening a Second Round Poll of the top choices from the last post!
So, which of these top 3 contenders should be the freebie pin (given to ALL backers in celebration of this campaign's Overtime-Mode backer train)?!
👇 Fun fact: the Shroomies on the conga line & train pins match the colors of the backer train box! 👇
Cast your vote at the end of the Update, below!
💙 Updated Sticker Sheet 💙
Speaking of polls, thanks to everyone who voted on the Wizard Shroomie sticker poll, our sticker sheet is now updated to feature the BLUE Wizard Shroomie! I hope this is a fun treat for everyone who wanted to see this colorway come to life. Think of it like this little fungi used its mushie magic to shift colors between pin and sticker form! 😆
You should now see this updated sticker sheet art in the reward surveys and pre-order store, so rest assured, if you purchased this add-on, it will be the new version :)👍
Production Progress:
I've got all the 26+ Shroomie pin files prepped for manufacturing, and my factory partner is ready to go! The only pins that are left to finalize are the freebie backer pin and the custom pledge tier pin that an awesome backer ordered. Once more of the surveys are complete and I can get a more final count of how many of each design I need to order, the pin manufacturing will begin :) So excited to start bringing our new fungi friends to life!
