Thank you all again for helping make this project happen! I've been busy prepping the print files for the stretch goals stickers, and I can't wait to get you guys your stickers!
Here's what's next in terms of the project fulfillment and what I'll need from you:
Payments: Any backers whose pledges didn't go through right away will have about two weeks to correct their payment information or follow up with their banks to make sure that the payment goes through if it was flagged as unusual. Once these two weeks are over, BackerKit will release the funds collected to me (minus their platform fee and the payment processing fees, around 10% total).
Surveys: You will receive an email in the next few weeks with a survey for the pledge manager. In this survey, you will be able to upgrade your pledge or add more add-ons if you wish, as well as select which bird stickers you want and provide your shipping address. Without your survey being filled out I will not be able to ship you your rewards!
Production and Fulfillment: After the survey deadline (about a week after they're sent out), I will put in the print order for the stickers. My manufacturer estimates a lead time of 10-21 business days. Once I receive the stickers, I will pack the orders and mail them out! With this timeline, I'm anticipating that the stickers will be mailed to you in July.
Communication: I will send regular updates like this one throughout the process, including when surveys go out, when I receive the stickers, and when I ship them. If you need any help with your pledge, first contact BackerKit support, as they will be more prompt in helping you. If you have any other questions, you can contact me at [email protected].
Some long awaited plushie samples!! Shivabelle is finalized ! Nikki Nova needs a couple more edits before finished but we appreciate your patience and love so so much 😭❤️ we are so excited for all the samples to be finally be done so we can receive them and better show yall the details and love put into these !! :3
Welcome to our newest crew members! We did it! Our ship has launched, and the adventure is officially underway. 🌌✨
Before we hit warp speed, we need a quick systems check:
👩🚀 YOUR MISSION: Keep an eye on your inbox next week for a transmission (aka a Backerkit survey)! This is your chance to confirm your preferred name for the official crew roster and be forever immortalized in Far Out: Space Adventure!
In the meantime, follow @faroutcolorfor bonus mission updates and behind-the-scenes transmissions.
Thanks for being part of this journey—now, full speed ahead! 🚀💫
Hello all! Reporting back for the fulfillment update. This update contains info for campaign backers and pre-order customers separately.
I've been living in cardboard hell. This is just one corner of it
For the backers who backed during the main campaign
By now, everyone who backed during the main campaign should have gotten tracking info, most likely in more than one way because of certain automatisms.
You should have either: - gotten an email from my e-mail address with a tracking number and tracking link - gotten an email from my e-mail address with no tracking number (just order number), and additionally an email from DHL with tracking number/link
and regardless of that, everyone should have - gotten an email from Backerkit with their tracking number + link
If you have not received your tracking number, you can always contact me either via comment here, via email or via DM on Discord/social media @doombloomart (just make sure you write an informative first DM or else I'll assume you're a bot and ignore). (The exception is of course those who are doing pickup or have other agreements with me!)
Almost all packages are carried out to the post office now. There's only 3 large parcels to the US I couldn't carry out today because their package size exceeded the dimension limit for the shipping type, so I am going to repack those asap - I am waiting for new boxes to arrive for those and it looks like that will be Wednesday. Still, you should have gotten your tracking number and it will stay the same, there will just be no updates until then. I just need to repack to a different proportioned box. Sorry for that!
The shipping carrier is DHL for all shipments.
All the smaller parcels (1-2 glass cups) are dropped off, but the tracking will only start working in 24-48 hours (and rarely more) because these are not scanned until they have reached the sorting center and the time naturally varies depending on how they get routed.
For the Pre-Order backers after the main campaign
If you pre-ordered until today, your orders will be processed most likely by the end of this week! For any pre-orders coming after today, the processing time may vary because I need to restock glass cups designs.
Pre-Orders will also close once I'm caught up with shipping, and the tumblers will enter my regular store a while later.
Important Reminder about Shipping and potential damage/loss/missing items
Since we're dealing with glass, it's important to check your parcel asap for damages *before and after opening* upon arrival and take photos. If we have a case for insurance, it expires within 7 days of arrival. After that period I can't do anything for you.
I packed everything to the best of my ability and until I was confident that throwing them around and pressing them would not break the glass. On top of that, borosilicate glass is rather sturdy! However I cannot anticipate every single form of abuse so naturally I cannot rule out that some glassware will arrive damaged.
1. If your parcel looks heavily abused from the outside, take a photo of it before opening and send it to me if the contents are indeed broken too - the damage reporting has to be done through me, not directly by you to DHL 2. Same if your parcel looks like someone along the way might have opened it and items are missing 3. Regardless of outside damages - if your product does not arrive in the proper condition, email me with all the details (your backerkit username, descriptive images). I'm sure we can sort it out somehow. 4. If you received the wrong item(s), take a picture of everything you received and email that to me
If any of your items require replacement, it can take 1-3 weeks to do so, as I can't guarantee that every design is in stock.
And lastly, if you received an ungodly amount of styrofoam as padding, I'm deeply sorry for the mess and rather non-cute packaging, but it seemed like the best lightweight protector and the safety of your products was my top priority! It's all recycled from the original packaging of these glass cups that my supplier uses for shipping. All plastic bubble wrap is recycled as well.
This update is really only for the Black Apron backers, but since i dont really have any other means of reaching out to them in a concerted method without addressing the comments in the project, this is about the best way I can adress it.
It was just brought to my attention that our highest tier backers, Black Apron, errored on their order import, and as a result none of you have your rewards (aside from the originals which were shipped recently). Furthermore, as a result of Backerkit Crowdfunding being in its infancy, there is no mechanism for creators to get notified of comments in their projects (feedback that I've escalated). I only come aware of this recently when a backer reached out via email to inquire about the rest of their rewards.
Nevertheless, its shameful and your rewards are far past due and for that I sincerely apologize. Though, I can imagine that does little to soothe your frustrations with how much you spent, to which I totally understand.
Since there are only 11 of you, I will be reaching out to you individually to determine the next course of action to right this wrong.
For those who do have your calendars and you read this whole update, I do hope you're enjoying them.
I hope you are all having a good year so far, Andreas
edit: There appears to be a few others who have not recieved their rewards (from address locks to survey), working through those as well.
Just popping in for a quick update. There’s still a hold-up getting the decks into your hands but we’re feeling hopeful!!!
Finally some good news, there’s a legal challenge in motion and a major hearing is scheduled for the end of July. If things go well we could finally see those tariffs lifted or changed which would make it possible for us to move forward!!! I am extremely hopeful, these tariffs are not popular and nobody wants them.
This has been such a long journey and your patience and support mean the world. We’re staying ready and hopeful and I’ll keep you posted as soon as we hear more!
Hi everyone! Thank you for your patience while we've been setting up the Pledge Manager. We just passed our review and everything should be good to go, so we'll start sending out the first batch of Backer Surveys later today. A random selection of backers will be part of this "smoke test" so that we can make sure the surveys are working properly (and iron out and any wrinkles if their not) and then the rest of the surveys will be sent out by this Friday!
Be sure to check your email inboxes for your Backer Survey, and if you don't receive one by Saturday June 28th, please reach out to us at [email protected]. Surveys will close and lock on July 31st.
And if you missed the live campaign, there's a second chance to get the oracle deck and all the other goodies in the Pre-order store!
Thank you again for your support! We're hard at work finalizing all of the art and guidebook content and we can't wait to get this project into the production phase.
